Surveys Lesson 46

SURVEYS - Surveys are a method of gathering information from a group of individuals by asking questions. 
 Surveys can be conducted through various mediums such as paper and pencil, online forms, telephone or face-to face interviews.-

Example: 
AARP Survey for the Job Board

-How did you learn about the AARP Board?
-AARP email
-AARP Publication
-AARP mailing
-AARP virtual webinar

Have you done any of the following on AARP job board?

-Conducted a job search ?
-Conducted a job search for someone else?
-Signed up for email alerts on new job postings meeting your interest?
-Uploaded your resume on the website so that employers may find you?
-Read any of the career advice articles listed under the career resources section of the website?

What is a good survey question?

A good survey question is one that gives you useful information regarding your customer, employee, or target audience.

(Supermarket: How far is your favorite grocery store?)


This is information that tells you how they feel about certain aspects of your business.  It can then be used to improve your products, services, or overall experience.

(Supermarket: What products do you shop for at the local grocery store?)


A good survey question is also one that is asked at just the right moment, so that it's relevant and elicits an accurate and honest response.

(Supermarket: Are there sufficient paper products at the store? Which brand of paper towels do you prefer?


Open ended questions- Are those that are phrased in a way that allows your customer space to respond in their own words.

I Hop Pancake Restaurant 


1. What could we have done better today?


2. What would have improved your recent interaction with our wait staff?


3. How does our service compare with our competition? (Denny's)

4. What else would you like to share with us about your experience?

-







Comments

Post a Comment

Popular posts from this blog

Micro expressions- We can explain. Lesson 10

Image
  Micro-expressions express the seven universal emotions: disgust, anger, fear, sadness, happiness, contempt, and surprise.  In the 1990's Paul Ekman *(clinical psychologist) expanded his list of emotions to include a range of positive and negative emotions not all encoded in facial muscles  Some emotions expressed as facial expressions: happiness, sadness, anger, surprise, disgust, fear, confusion, excitement, - Macro Expressions                                   Micro Expressions -obvious expression                                   -often misinterpreted or missed completely -last 1/2-4 secs                                             -occurs in 1/2 of a sec or less -match the content and                              -unconsciously display a concealed emotion tone of what is said Micro expressions occur in everyone, often unconsciously.  There  is no way to prevent them from happening. Learning to detect micro expressions can benefit with emotional awareness and overall safety, 
Read more

Tongue Twisters lesson 37 & 37 B

Tongue Twisters are a good way to practice and improve pronunciation and fluency.  They can also improve accents with repetition of sound. 1. How much wood would a woodchuck chuck if a woodchuck could chuck wood? He would chuck, he would, as much as he could, and chuck as much wood As a woodchuck would if a woodchuck could chuck wood 2,How can a clam cram in a clean cream can? 3. Fuzzy Wuzzy was a bear.  Fuzzy Wuzzy had no hair.  Fuzzy Wuzzy wasn't fuzzy, was he? 4. I have got a date at a quarter to eight.  I'll see you at the gate, so don't be late. 5. You know New York, you need New York, you know you need unique New York. 6, I saw a kitten eating chicken in the kitchen. 7. If a dog chew shoes, whose shoes does he choose? 8 I thought I thought of thinking of thanking you 9. I wish to was my Irish wristwatch. 10. Near an ear, a nearer ear, nearly eerie ear 11. A big black bear sat on a big black rug 12. Tom threw Tim three thumbtacks 13. Nine nice night nurses nursing nice
Read more

Lesson 36 Similes/ METAPHORS 36 b

Image
A Simile is a literary device that compares two things in an interesting and vivid way. Words such as "like" and "as' are used to compare two ideas. 1. He was as quiet as a mouse As he entered his father's hospital room, he was as quiet as a mouse. 2. smelling like a rose After winning the lawsuit, she walked out the court house smelling like a rose and waving her hands in the air with joy. 3. As dry as sandpaper The cracked earth near the Salton Sea was as dry as sandpaper. 4. roared like an angry lion The lightening and thunder over the dark skies roared like an angry lion. 5. swim like a fish She swims like a fish because she had lessons at the young age of 2. 6. eat like a bird- When the starlet was asked how she stayed so thin, she said: "I eat like a bird." 7.As clean as an operating room Her bright and shiny kitchen is as clean as an operating room. 8. as blind as a bat Without my glasses I am as blind as a bat. 9. footsteps as soft as cat paws M
Read more